A New Service of LSS for Companies in Northwest Ohio
Lutheran Social Services of Northwestern Ohio is serving the community in a new and exciting way as the lead partner for an innovative, collaborative, public/private partnership, linked to a network of for-profit companies in Lucas County. The new service is designed to address common workforce needs of the employers and employees.
A “Success Coach” is hired by the agency as a shared resource for employers within the newly developed Shared Success Resource Network. The network consists of eight companies in Northwest Ohio. The goal it to empower individuals and businesses through innovative partnerships designed to remove barriers and enhance workforce success.
Retention, training and advancement for low wage workers are the targeted areas of engagement for the LSS “Success Coach” and employees. Costs for the LSS Success Coach are shared by all of the participating companies within the network. The business investment in shares by each of the companies on an upfront basis typically returns up to 628% due to retention, training and advancement of the employees.
The Success Coach assists employees of the Shared Success Employer Resource Network in coaching, advocating, and connecting. As a coach, the Success Coach assists employees with financial literacy, communication skills, conflict resolution, social and professional expectations, and understanding the policies of the employer.
As an advocate, the Success Coach works alongside an employee to navigate a challenging or intimidating situation, such as those involving utilities, the IRS, or the Department of Education. Finally, the Success Coach connects the employee with community and government agencies that are positioned to assist with issues such as food resources, domestic violence, Medicaid, and other social services.
LSS is the lead agency for the Scott High School Community Hub where the Success Coach is able to work with students and families connecting them with community organizations to offer training opportunities in basic computer skills, computer applications, and GED completion. If necessary access emergency food or personal hygiene needs pantries. Also, the Crossroads Financial Opportunity Center can provide budgeting, credit repair and free income tax preparation services for the Shared Success ERN.